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Terms and Conditions

Effective date: 26 Nov, 2024

1. Introduction

Welcome to TripChow, a food delivery service operated by TripLI Innovative Limited. These Terms and Conditions ("Terms") govern your access to and use of the TripChow mobile application and website. By accessing our platform or using our services, you agree to these Terms. If you do not agree, you must refrain from using TripChow.

2. Eligibility

  • Minimum Age Requirement: You must be at least 18 years old to use TripChow. If you are under 18, you may only use our services under the supervision of a parent or guardian.
  • Legal Capacity: By using our services, you represent that you have the legal capacity to enter into binding agreements under Nigerian law.

3. Registration and Account Management

  • Account Creation: To access all features of TripChow, you must create an account with accurate and complete information.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.
  • Account Suspension: TripChow reserves the right to suspend or terminate accounts found violating these Terms or engaging in fraudulent activities.

4. Orders and Delivery

  • Order Placement: All orders are final once confirmed. It is your responsibility to ensure that the details of your order are correct at the time of placement.
  • Delivery Timelines: Estimated delivery times are provided as guidelines and are subject to factors such as traffic, weather, or restaurant delays. TripChow does not guarantee delivery within the estimated times.
  • Delivery Completion: Delivery is deemed complete when the order is handed over to the recipient at the specified delivery address.

5. Returns and Refunds

  • No Returns Policy: Once an order has been delivered correctly and in accordance with the order details, no returns will be accepted. Exceptions may apply only if the delivered item does not match the order or is deemed defective (e.g., spoiled or damaged food).
  • Refund Policy:
    • Customer Cancellation: If a customer cancels an order after it has been confirmed but before preparation begins, a refund will be processed within seven (7) working days. A processing fee may apply.
    • TripChow Cancellation: If an order is canceled by TripChow or the restaurant due to unforeseen circumstances (e.g., item unavailability), a full refund will be processed.
    • Incorrect Orders: In cases where the wrong items are delivered, customers must notify TripChow immediately (within 2 hours of delivery) to request a resolution, which may include a refund or replacement.

6. Pricing and Payments

  • Pricing: All prices on TripChow are listed in Nigerian Naira (₦) and include applicable taxes unless stated otherwise. Prices are subject to change at any time without prior notice.
  • Payment Methods: Customers can pay using credit/debit cards, mobile wallets, or other supported payment methods available on the platform.
  • Failed Transactions: If a payment fails or is reversed, the associated order will be canceled automatically.

7. Customer Responsibilities

  • Customers must provide accurate delivery addresses, contact information, and any special instructions during order placement.
  • Customers must ensure someone is available to receive the order at the specified delivery time. Failure to do so may result in charges without delivery.
  • Customers must treat TripChow staff, delivery partners, and restaurants with respect. Harassment or abusive behavior will not be tolerated.

8. Restaurant and Delivery Partners

  • Restaurant Responsibilities: Restaurants are responsible for preparing orders accurately and in accordance with health and safety standards.
  • Delivery Partners: Delivery partners are independent contractors. TripChow ensures training but is not liable for delays or mishandling caused by delivery partners.

9. Intellectual Property

  • All content on TripChow, including trademarks, logos, app features, and software, are owned by TripLI Innovative Limited. Unauthorized use is prohibited.
  • By submitting reviews or feedback, you grant TripChow a non-exclusive, royalty-free license to use, modify, and display your content.

10. Liability and Disclaimers

  • TripChow provides its services "as is" and does not guarantee uninterrupted or error-free operation.
  • TripChow is not responsible for:
    • Errors made by restaurants (e.g., wrong items prepared).
    • Delivery delays caused by circumstances beyond our control.
    • Any indirect, incidental, or consequential damages resulting from your use of the platform.

11. Indemnification

You agree to indemnify and hold harmless TripChow, its affiliates, and staff from any claims, damages, or losses arising from your misuse of the platform or violation of these Terms.

12. Modifications

TripChow may update these Terms periodically to reflect changes in services or legal requirements. You are responsible for reviewing the Terms regularly. Continued use of TripChow signifies your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria.
  • Dispute Resolution: In the event of disputes, parties shall attempt to resolve the matter amicably. If unresolved, disputes will be referred to arbitration in accordance with the Arbitration and Conciliation Act of Nigeria.

14. Contact Information